Donation transaction Terms and Conditions

1. A donation is received and tax deductible receipt issued by The Ulumbarra Foundation Inc.
2. All donor transactions are final. There is no refund or exchange on a donation.
3. The right is reserved to vary advertised programs and to add, withdraw or substitute elements as necessary.
4. G.S.T. included where applicable.

Non-donation transaction Terms and Conditions

1. Tickets are sold on behalf of the Ulumbarra Foundation Inc. and are subject to the conditions applicable to that event and/or the venue where held.
2. All sales are final. There is no refund or exchange on tickets unless required by law or the Live Performance Australia Ticketing Code of Practice.
3. Refunds may be provided under the following circumstances: event cancellation or rescheduling,  significant relocation of an event,  interruption during an event or an incomplete performance or major incidents seriously affecting event enjoyment.
4. The right is reserved to vary advertised programs and to add, withdraw or substitute elements as necessary.
5. G.S.T. included where applicable.
6. LPA Ticketing Consumer Code 8th edition

Privacy

Introduction

The Ulumbarra Foundation understands that your privacy is important.

This document sets out how we protect your privacy and manage your personal information.

We encourage you to check this Privacy Statement on our website regularly, as this Privacy Statement may change from time to time.

Collection of Your Personal Information

What kind of personal information do we collect and hold?

The amount and type of personal information we collect from you and hold about you will vary depending on the different ways in which you deal with us.

If you are a donor or a corporate partner, or are connected with us through our fundraising, the personal information we hold about you may include:

• your name, address, contact details
• your image
• records relating to your connection with us, in whatever capacity
• details of the donations, bequests and contributions you have made to us
• Events you have participated in
• publications and services you have received from us
• your billing details

If you use our websites or engage with us on social media, the personal information we hold about you may include:

• your name, address, contact details
• any details you provide to us through your use of our website or social media – for example, if you register to be on our mailing list or use the website to send us messages or comments
• any details you provide to us as part of a payment or donation process

Do we collect sensitive information?

We limit the collection of sensitive information to the minimum amount required in the circumstances.

How do we collect personal information?

We may collect personal information from you in a range of ways including:

• when you visit us or attend our Events
• when you apply to become a member of The Ulumbarra Foundation
• when you contact us in person, by phone, via mail, email or online (or when we contact you through any means)
• when you donate to us or participate in any of our fundraising activities
• when you subscribe to our newsletters and mailing lists
• through our direct marketing activities

Use of Your Personal Information

How do we use your personal information?

The purposes we use your information for depends on how you deal with the Ulumbarra Foundation.

If you are a volunteer, we may use your information to:

• process your volunteering application and to manage your activities with us
• carry out internal functions including administration, training , accounting, audit and information technology
• resolve complaints
• comply with laws and regulations and to report to funding and government agencies
• send you information about the Ulumbarra Foundation, our Events, programs and services
• send you information about other volunteering opportunities
• send you information about our Events, programs, fundraising appeals and donor activities
• conduct surveys, market research and analysis
• invite you to participate in research projects and activities
• encourage further involvement with the Ulumbarra Foundation, to seek and process donations, and for direct marketing

If you are a member, supporter or donor, or a corporate partner, or are connected with us through our fundraising, research, marketing or schools and community programs we may use your information to:

• process your membership application and manage your membership, as applicable
• process donations and payments
• manage our relationship with you including (if applicable) to provide services to you
• answer your inquiries
• conduct quality assurance activities
• carry out internal functions including administration, training , accounting, audit and information technology
• respond and/or resolve feedback provided by you
• comply with laws and regulations including reporting to applicable government agencies
• send you information about our organisation, services and supports
• send you information about our Events, programs, fundraising appeals and donor activities
• conduct surveys, market research and analysis
• invite you to participate in research projects and activities
• encourage further involvement with the Ulumbarra Foundation, to seek and process donations, and for direct marketing

If you use our websites or social media we may use your information to:

• personalise your online experience or to enable remarketing functionality
• answer your inquiries
• process donations and payments
• provide you with the goods and services you have asked us for
• respond and/or resolve feedback provided by you
• conduct surveys, market research and analysis

We may use your personal information for the purposes we collect it for. We may also use it for purposes related to the purpose of collection where you would reasonably expect us to. For example, if we have collected your personal information in connection with one fundraising appeal, we may use that information to contact you about future appeals.